BHLC FAQ’s

Discovery & Identity

BHLC is a premier destination for body reorganization and longevity in Norton Shores. Founded by Natalie Hayden, we offer a disciplined, high-performance environment for athletic movement and recovery.

What is Body Haus Lifestyle Club (BHLC)?

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What will I find at BHLC?

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The Reformer Studio: Professional-grade Your Reformer and Balanced Body machines.

The Rituals Suite: High-performance Cold Plunge, Infrared Sauna, and Full Spectrum Light Therapy.

The Boutique: Signature BHLC Co. activewear and microbiome-friendly products.

What makes the "BHLC Method" different?

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We teach Athletic Classical Pilates, honoring the precision of Joseph Pilates with a modern, athletic tempo. We focus on alignment and control, avoiding "trendy" or "playful" fitness.

How can I contact BHLC?

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You can reach us anytime via our contact page or email. We aim to respond quickly; usually within one business day.

Studio & Class Policies

  • Book a Classic Reformer Class. This allows our instructors to assess your alignment and ensure a safe, disciplined start to your practice.

  • Please arrive on time. If you are 5+ minutes late, your spot may be given to a waitlisted client. Entry is not permitted 10 minutes after class begins to maintain the studio flow.

  • Wear comfortable, form-fitting activewear. Grip socks are mandatory and available for purchase at the boutique. You may bring a water bottle; a fountain to refill your water bottle is available on-site.

  • Group classes are for ages 18+. Private sessions can be arranged for those under 18 by contacting the studio.

Cancellations & Waitlists

  • Cancellations must be made via the BHLC App at least 8 hours before your scheduled time. We do not accept cancellations via text, email, or phone.

  • For late cancellations or no-shows, you will incur a $25 fee. All clients must keep a valid credit card on file and will be automatically charged if they do not arrive or cancel in an appropriate timeframe.

  • If a spot opens, you will be automatically added and notified via email. If you are added more than 8 hours before class and cannot attend, you must remove yourself to avoid the $25 fee. No penalty applies if you are added within the 8-hour window.

Memberships & Billing

  • All memberships auto-renew monthly on the date of purchase. No-contract plans can be canceled anytime with 30 days notice. Committed plans (6 or 12 months) require the full term and convert to month-to-month afterward.

  • Freezes are permitted for medical reasons (with a doctor's note) for up to two months. Note that freezes do not pause the billing cycle.

  • All cancellation and transfer requests must be submitted in writing to hello@bodyhauslifestyleclub.com with 30 days' notice. Early termination of a committed plan incurs a $50 fee.

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